Communications Center

We are hiring Call-taker/Dispatchers!  To join our team, Click Here 

The Shelburne Communications Center (SCC) operates under the auspices of the Shelburne Police Department, but we are incredibly proud of our service to all Public Safety Agencies.
The SCC is often called “Shelburne Dispatch” or “Shelburne PSAP” and serves as a regional Emergency Communications Center. We operate as a primary and secondary Public Safety Answering Point (PSAP) and Public Safety Dispatching Point (PSDP). The Center answers 9-1-1 calls for 29 communities and dispatches for 44 agencies from 29 communities.

The SCC serves a population of approximately 52,494 residing in 23,123 homes within 21 different communities. The service area covers a land mass of approximately 643 square miles, 62 square miles of water, and 1054 miles of roads.

The Emergency Communications Technician (ECT), called Call-taker or Dispatcher, is often the first link to individuals needing Police, Fire, or Emergency Medical Services, whether they call via 9-1-1 or a non-emergency line. The ECT collects all pertinent information about the emergency, dispatches the appropriate resources, and then offers incident-specific Pre-Arrival Instructions as needed.

All ECTs are certified as Emergency Medical Dispatchers (EMDs) by the Vermont Enhanced 9-1-1 Board. This certification provides the ECT with the knowledge required to process medical-related calls utilizing the Board’s EMD Manual properly. The EMD Manual is divided into common medical emergencies or injury call types. Once the ECT has identified the call type, specific Medical Questions will be asked, and appropriate Medical Pre-Arrival Instruction will be offered to the caller. All information obtained from the caller will be relayed to the EMS Crews, allowing for better pre-hospital patient care.

Agencies we proudly serve:

Police Departments:

  • Shelburne
  • Hinesburg

Rescue Squads and First Response Agencies:

  • Alburgh Rescue
  • Bristol Rescue
  • Charlotte Rescue
  • Ferrisburg 1st Response
  • Grand Isle Rescue
  • Hinesburg 1st Response
  • Huntington 1st Response
  • Lincoln 1st Response
  • Monkton 1st Response
  • New Haven 1st Response
  • Richmond Rescue
  • Ripton 1st Response
  • Shelburne Rescue
  • South Hero Rescue
  • Starksboro 1st Response
  • Townline First Rescue
  • Underhill Jericho 1st Response
  • Vergennes Rescue
  • Williston Rescue

Fire Departments:

  • Addison Fire
  • ​Alburgh Fire
  • Bolton Fire
  • Bridport Fire
  • Bristol Fire
  • Charlotte Fire
  • Ferrisburgh Fire
  • ​Grand Isle Fire
  • Hinesburg Fire
  • Huntington Fire
  • Lincoln Fire
  • Monkton Fire
  • New Haven Fire
  • North Hero Fire
  • Ripton Fire
  • Richmond Fire
  • Shelburne Fire
  • ​South Hero Fire
  • Starksboro Fire
  • Underhill Jericho Fire
  • Vergennes Fire
  • Whiting Fire
  • Williston Fire

For more information about our Communications Center, please contact us.

James Mack
Communications Supervisor
Phone: (802) 985-8051

Patricia Vincent
Assistant Communications Supervisor
Phone: (802) 985-8051

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